UJAMBO BOOTS SAFARI LIMITED

PRIVACY POLICY

Introduction

Data privacy is important to us. This means that we process data about identified or identifiable

individuals, which is called personal data, with due care and in accordance with applicable data protection law. For the reason that a number of our clients are international, we therefore comply with EU General Data Protection Regulation (GDPR).

Ujambo Boots Safaris Limited is committed to protecting your privacy and security. We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss or damage.

This privacy policy tells you how we use personal information collected at this website and offline. Please read this before submitting any personal information.

By using the site, you are accepting the practices described so we want you to understand what these are. These practices may be changed over time, but any changes will be posted and changes will only apply to activities and information from that time on. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

How we collect information

We collect information about you and any other party whose details you pr ovide to us when you:

  • Request information or contact us via our website, by e-mail, over the telephone or by post; this may include your name, address, email address, telephone number and contact preferences;
  • Enquire about booking a holiday safari with us; additionally, this may include the names and dates of birth of you and others in the travel party, including children under 18;
  • Make a holiday Safari booking with us; additionally, we may collect passport data, nationality, dietary requirements, medical needs and payment details. Some of this information may constitute sensitive personal data;
  • Complete online forms, take part in surveys, post any blogs, enter any competitions or prize draws, download information or participate in any other interactive areas that appear on our website;
  • Interact with us using social media.

We also collect information from your devices (including mobile devices) and applications you use to access our website or applications (for example, we may collect the device identification number and type, location information and connection information such as statistics on your page views, traffic to and from the sites, referral URL, ad data, your IP address, your browsing history) and we will ask for your permission before we do so. We may do this using cookies or similar technologies .

If you intend giving us personal information about someone else, you are responsible for ensuring that you comply with any obligation and consent oblig ations under applicable data protections laws. In so far as required by applicable data protection laws, you must ensure that beforehand you have their explicit consent to do so and that you explain to them how we collect, use, disclose and retain their pe rsonal information or direct them to read our Privacy Policy.

How we use your information

We use your information to:

  • Provide any information and services that you have requested or booked;
  • Manage our relationship with you (for example, customer services and support activities);
  • Monitor, measure, improve and protect our content, website, applications and services and provide an enhanced, personal, user experience for you;
  • Contact you to see if you would like to take part in our customer research (for example, feedback on your use of our website or your safari holiday experience);
  • Deliver you targeted marketing, offers or product-relevant information, based on your previous communication, purchase or enquiry with us, providing we have always offered the option to opt out of such messages;
  • Provide you with location-based services (for example, pricing and other personalised content), where we collect geo-location data.

To the extent permitted by applicable law, we retain information about you after your Safari holiday or if you decide not to proceed. This information will be held and used for as long as permitted for legal, regulatory and legitimate business purposes.

Marketing

Each contact form on our website provides a check box asking you for permission to add you to our mailing lists. This is an opt-in mailing list and your personal information will be used solely by Ujambo Boots Safaris Limited to notify you from time to time about special offers, news and important developments, or in relation to any contribution you have made to our website (e.g. blog comments, reviews) or to invite you to give feedback on our services.

If you have asked us not to, we will not contact you for these or any other reason unless it is connected with your booking. Every marketing or informational email me ssage we send you will contain full instructions on how to opt out.

If you are subscribed to our marketing e-mails then we track whether you open the message. Unless you have chosen not to download images automatically in your e -mail provider, your opening of the e-mail will report back to our systems that you have read the message. We also employ tracking of any links you click in our messages. You can unsubscribe at any time.

Sharing your information

We may share your information with:

  • Our service providers (including airlines, accommodation providers and in-country Destination Management Companies) so that they may help us to provide you with the services or information you have requested (e.g. an airline requires a date of birth to ensure a flight is correctly costed).
  • Third parties which process information on our behalf (e.g. payment processing providers, data cleansing companies which remove duplicate or out of date information from databases and those organisations we engage to help us send communications to you)
  • Third parties where you have a relationship with that third party and you have consented to us sending information (for example, social media sites or other third-party application providers);

Your information and your rights

If you are based within the EEA or within another jurisdiction having similar data protection laws, you have the following rights, under certain circumstances:

  • The right to be told how we use your information and obtain access to your information;
  • The right to have your information rectified or erased or place restrictions on processing your information;
  • The right to object to the processing of your information e.g. for direct marketing purposes;
  • The right to have any information you provided to us on an automated basis returned to you in a structured, commonly used and machine-readable format, or sent directly to another company, where technically feasible (“data portability”);
  • Where the processing of your information is based on your consent, the right to withdraw that consent subject to legal or contractual restrictions;

If you withdraw your consent to the use of your personal information for certain purposes set out in our Privacy Policy, we may not be able to provide you with access to all or parts of our website or services.

We will retain your personal information for the duration of our business relationship and afterwards for as long as is necessary and relevant for our legitimate business purposes. Where we no longer need your personal inform ation, we will dispose of it in a secure manner (without further notice to you).

Changes to our Privacy Policy

This Privacy Policy is dated 1st August 2018. However, we may change our Privacy Policy from time to time on our website.

Transfers outside of the European Economic Area (EEA)

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Use of Cookies

Cookies are small text files held on your computer. These cookies are used to improve our website and give you the best browsing experience possible. The cookies gather information about your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and the pages viewed. This allows us to present appropriate and personalised content and improve the usefulness of the website. Examples of the use of cookies are presenting pricing and financial protectio that is relevant to you, depending on where you are in the world and remembering your

preferences.

Cookies are uniquely assigned to you, and can only be read by the Ujambo Boots Safaris web server. Personal information cannot be collected via cookies or other tracking technology. However, if you previously provided personally identifiable information, cookies may be tied to such information.

By using our website, you accept our use of cookies. You can delete and block cookies but some parts of the website won’t work without them. The links below explain how you can control cookies via your internet browser.

Lodging a complaint

In case any User considers our processing of his/her personal data to be inconsistent with applicable data protection law, a complaint may be lodged with the local supervisory authority for data protection.

Contact

Any User having any question or request on our privacy practices, can contact us

By email at info@ubsafaris.com

By post to:

Ujambo Boots Safaris Limited

Data Protection Team

Kayemba Road, Katwe
P.O. Box 2897 Kampala
Kampala
Uganda